TaxRefunds.co.nz has been New Zealand’s largest online tax refund agent. They were the first online tax agent to be certified to e-file tax returns with the IRD, which gave them the market edge over the past few years. Although TaxRefunds.co.nz is the largest online tax refund agent, their market share has and will decrease more over time due to their fees not being as competitive as other market opponents.
The TaxRefunds.co.nz office is situated at 13 Camp Street in Queenstown. They are a IRD registered online tax agent and certified to electronically file tax returns with the e-file system. Being a member of OTANZ ensures that they operate in an honest and transparent manner under a number of rules to protect consumer rights. TaxRefunds.co.nz’s trust account is audited by PricewaterhouseCoopers who are an independent chartered accountant.
Finding what fees TaxRefunds.co.nz will charge you seems to be quite hidden on their website which indicates that they have something to hide – which might be that they have a relatively high percentage fee of 18%. On the other hand TaxRefunds.co.nz proudly display that, they don’t charge extra for photo ID verification or for issuing your your refund by cheque. Their minimum fee is $18 and they will take a maximum of $500. This fee is in the middle of the other main competitors but is higher than the majority.
|No refund due||Free|
|Photo ID verification||Free|
Examples of the TaxRefunds.co.nz fee structure:
|Refund Due||What they'll take||What you'll get|
TaxRefunds.co.nz claim to have a tax refund estimate processed within 10 minutes which is the 2nd quickest tax agent in our tax agent comparison. Your tax refund is promised to be in your account within 7 working days.
Although TaxRefunds have television and radio adverts, they do tend to be lacking in the social media side of things compared to their main competitors which could be a factor in the decrease of their market share.